Do you ship outside/or anywhere in India?

Yes, we ship all over the world.

How much does shipping cost?

Shipping is free for orders within India. For international shipping, standard rates apply.

How long will it take for me to receive my order?

Orders in India should reach you within 4 - 7 working days after the order has been confirmed.
International orders will take upto 2 weeks depending on the country.

Are there any duties and taxes?

All prices quoted exclude GST. 5% GST will be added at checkout. 

How do I know my order has been placed?

Upon placing your order, you will see an order confirmation number on your screen. You will also receive an email confirmation from us. In case there are any issues with processing your order, you will be notified with an email/telephone.

How do I track my order?

Once your order is shipped out, we will send you a tracking number/ AWB via email.

How can we contact you?

contact@scram.in or call customer care at +91 8591030758

EXCHANGE / RETURN POLICY

Your purchase is eligible for exchange only if it meets the following conditions: 

  • Your delivery address is within India.
  • All tags & packaging is in place.
  • The product has not been worn/used/washed.

Step 1: If your purchase meets our exchange criteria stated above, please email us on contact@scram.in within 14 days of delivery with the following information: 

  1. Order number, specifying the piece you currently have and the one you would like to exchange it for, or if you wish to return it.
  2. Specify the reason for the exchange, return

Step 2: A reverse pick-up will then be scheduled within 3-4 business days.

Step 3: Once the product reaches our head-office, a quality check will be conducted and if the returned piece passes this, your new piece will be dispatched immediately. 

Step 4: You will receive an updated invoice of the same. Incase of any price disparity between the exchanged style and the new one, you will be charged / refunded accordingly. In case of return the amount of refund will be credited to your credit/debit card account as the case may be.

You can contact us on  +91 8591030758 or contact@scram.in

Can I exchange / return a product if I don’t live in India?

Your purchase is eligible for exchange only if the delivery address is in India. We do not exchange or refund international orders.

If my order was COD, can I still exchange / return my product? How will I receive my refund?

In case of COD orders, if you live in India, you can follow the above steps to exchange or return your product. Once we receive your product our team will contact you and take down your bank account details. 

Incase of any price disparity between the exchanged style and the new one, you will be charged / refunded the money in your bank account accordingly.

In case of return the amount will be transferred to the bank account details provided by you.

We do not refund money in cash for COD orders.

PAYMENT POLICY

What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions:

  • Credit cards - Mastercard, Visa and American Express
  • Net Banking - all major banks
  • Debit Carts - all major banks
  • Cash on Delivery 

What are the accepted payment methods for international transactions?

We accept the following modes of payment for international transactions:

  • Credit cards - Mastercard, Visa and American Express
  • PayPal 

What if my card has been charged multiple times for the same order?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, contact us on contact@scram.in or call us at +91 8591030758 and we will resolve it for you.